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Timothy W. Spencer |
| Summary |
|
After seventeen years in the concrete industry I retrained and successfully
moved into the IT industry. During my employment I’ve acquired skills in
Network, Desktop, Server Systems and Server Software support as well as
proving myself to be reliable and an asset to my employer in many different
roles. |
| Experience |
| Jun. 2008 to Nov. 2008 |
GDH Consulting Inc. |
Tulsa, OK. |
| Business Analyst |
| Completed Contract for Bank of Oklahoma providing
support handling day to day production issues for multiple software packages for
all branches. Resolve then document software issues and resolutions to provide a
reference to assist Analysts in quickly resolving daily production issues.
Maintain the accuracy of critical Branch and Corporate SQL Server and Access
databases for supported applications. |
| Oct. 2001 to Mar. 2008 |
Cadillac Jack Inc. |
Duluth, Ga. |
| Senior Field Tech/Engineering Support/Software Development |
| Originally hired as Senior Field Service Technician
installing and configuring servers, supporting approximately 60 sites across the
United States and Mexico. After three years I was promoted to the Corporate Software
Engineering Group providing on-site and remote issue evaluation across the U.S.
Multi-platform Quality Assurance for both Software Engineering Groups (Server and
Linux Client) testing all builds and kits including new install, upgrade and
service packs. Investigate, recreate and document customer reported software
issues in “Bug Tracker” tracking software. Live Production Support of SQL Server
for approx 60 sites for Accounting, Reporting and Game Play issues. Develop, test
and provide support for all Data Backup and Recovery Procedures on a site by site
basis. Develop, test and document for System Wide Upgrade to SQL Server 2005 with
Fully Automated and Manual Failover procedures. Light programming in C#, ASP.Net,
VB.Net under VS 2003 and 2005 integrated in Visual Source Safe, debugging and
adding warning messages in C and C++. |
| Feb. 2001 to Oct. 2001 |
CDI |
Tulsa, OK. |
| Consultant |
| • Contracted with Williams Communications, Distributed
all Tier II Desktop Support trouble tickets to Technicians and provided hardware and
software support for all computer assets outside the Tulsa area. |
| Sept. 1999 to Feb. 2001 |
Tek Systems |
Tulsa, OK. |
| Consultant |
| Sabre Inc. – Prescreened all applicants to the
Hardware Helpdesk, increased the number of qualified interviewees. |
| Clover Technologies – Installed Distance Learning
Classrooms in two State Colleges using Ethernet networking and audio and video
conferencing packages. |
| MCI WorldCom – Frame and Telephone Service Issue
Troubleshooting using various software packages. |
| Mar. 1999 to Sept. 1999 |
Worldlink Gaming Inc. |
Tulsa, OK. |
| Installation/Field Service |
| Installed multiple Casino Gaming Networks including
Servers, CSU/DSU, routers, and hubs. Performed client setup and configuration.Over
the road Service and Maintenance of more than 20 individual Casino Gaming LAN
Networks. Service and Upgrade Corporate PC equipment and daily hard drive imaging. |
| Dec. 1983 to Mar. 1999 |
CSR Hydro Conduit |
Tulsa, OK. |
| Coordinator / Co-Supervisor |
| Developed and Implemented ISO 9000 program including
developing and documenting work procedures, timelines and critical paths. Managed
Corporate Quality Assurance program, trained employees weekly in Corporate Safety
Program. Developed, Negotiated and Managed Oklahoma Dept of Transportation
Self-Certification QA Program. |
| Education |
| 1989 to 2001 |
Tulsa Community College |
Tulsa, OK. |
| CIS Technology Education, emphasis
on Networking and Internet. |
| Completed programming in COBOL, RPG, JCL, JAVA, Visual
Basic 5, Intermediate and Advanced Visual Basic 6 and HTML. Completed NT Server
Administration, Network Design and Troubleshooting, Novel Netware 3.x, DOS, UNIX,
PC Configuration and Set-up, Access and MCSE Prep for Win2K Server and Win2K Pro.
Named to President’s or Dean’s Honor Roll each semester.
|
| 1978 to 2001 |
Tulsa Technology Center |
Tulsa, OK. |
| Basic Electronics AC and DC |
1997 |
| Automotive Technology |
1979 |
| 1977 to 1979 |
East Central High School |
Tulsa, OK. |
| High School Diploma |
1979 |
| Skills |
| WinNT Server and Workstation 4.0 – 5.0, SharePoint 2000, Netware 3.x,
Microsoft PowerPoint, Microsoft FrontPage, Office 97 - 2002 (Word, Excel, Access), Lotus SmartSuite,
Computer Troubleshooting, Ethernet Networking, Microsoft Visual Studio 3.0, 4.0, 2003 and 2005
Professional, SQL Server 2000 and 2005. Member of Tulsa .NET User Group approximately 1 1/2 Years.
Maintained a Personal Website in various formats since November 1999. |
| Certificates |
Trained and Certified, in Programming and Troubleshooting, Skako Control
Systems, San Diego, CA.
Trained and Certified, in Programming, Crestron Control Systems,
Cresskill, NJ. and Dallas, TX.
Microsoft Course 1594, Installing and Configuring Windows 2000 as a File and
Print Server. |
| Timothy W. Spencer |
Updated Jan 23, 2009 |
Owasso, OK. |
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